Delivery, Cancellation, and Refund Policy

MySupervise does not ship physical goods. The purchased service is participation in an online or hybrid bootcamp program delivered during the period shown in the order summary.

Where application approval is required, payment follows approval. Successful payment confirms the participation right. Program schedules, live session links, and materials are shared through the dashboard or email and may be used only by registered participants.

The payment page separately shows the program fee, any VAT amount, and total due. The program registration is not paid until iyzico confirms success. Card details are processed by iyzico and are not stored by MySupervise.

• At least 7 days before program start: 100% of the amount paid.
• 3-7 days before program start: 50% of the amount paid.
• Less than 3 days before program start: no operational refund.
• Participant no-show: no operational refund.

If the program is cancelled, postponed, or cannot be delivered because of a MySupervise issue, a full refund of the amount paid is initiated, or a new cohort/alternative program is arranged with the participant's express agreement.

For connectivity or access issues, support reviews technical access and participation records, not learning content, to assess remediation or refund options case by case.

1. Use the dashboard cancellation action or email merhaba@mysupervise.com with the program registration number.
2. The refund percentage is calculated from the time between the cancellation request and program start, and is shown before confirmation.
3. An approved refund is returned through iyzico to the original card where possible. Posting time depends on iyzico and the cardholder's bank.
4. For a partial refund, VAT and other amounts are calculated proportionally in the transaction record.

These operational tiers do not limit mandatory consumer rights. Defective or undelivered services, statutory withdrawal rights, and other legal remedies are assessed separately.