Expert Service Provider Agreement
Version: 2026-08-04
This draft explains the independent-provider responsibilities of an expert seeking publication on the MySupervise marketplace. It is accepted separately when the expert submits their application.
1. Independent provider relationship
The expert independently delivers sessions within the scope of their profile using their own knowledge and experience. This draft alone does not create employment, agency, partnership, or representation. Tax, invoicing, licensing, and professional obligations remain with the expert according to their status.
2. Profile and eligibility
The expert must provide accurate, current, and verifiable identity, experience, expertise, career, organization/position, and verification information. Misleading titles, guarantees, or competency claims are prohibited. The platform may conduct editorial or verification review before publication.
3. Session delivery
- The expert timely delivers only the 30/60-minute sessions opened and accepted in their availability.
- Client notes and personal data are used only to prepare and deliver the session and remain confidential.
- Secure join links are not shared, sessions are not recorded without authorization, and platform security is not bypassed.
- No unauthorized regulated professional service or guaranteed medical, legal, investment, or other outcome may be offered.
4. Pricing, commission, entitlement, and refunds
The expert sets VAT-exclusive service prices for both 30 and 60 minutes. Applied VAT, platform commission, client total, and expert entitlement are snapshotted on each appointment. Payout eligibility follows the current transaction entitlement based on delivery, cancelling party, refund tier, partial refunds, and review state. Held amounts are excluded from automatic payout.
5. Cancellation, rescheduling, and disputes
Failure by the expert or platform may lead to a full refund or client-approved rescheduling and may reduce entitlement to zero. A late client cancellation may create proportional entitlement under the recorded policy. Suspicious, partial, or indeterminate provider outcomes are held for manual review.
6. Invoice and payout request
The expert provides accurate bank, invoice, and requested supporting information. Minimums, review, and payment states appear in the dashboard. Tax classification varies by individual circumstances; the platform does not provide tax advice.
7. Suspension and termination
Profiles may be unpublished for deceptive information, security violations, misconduct, repeated non-attendance, or legal risk. Termination does not remove mandatory retention of historical financial/audit records or the need to settle open transactions.
8. Operator details
Configured operator details
One or more mandatory legal-name, address, phone, or support-email fields have not yet been configured by the platform owner. This draft must not be treated as ready for commercial use until those operator details are complete.